SHIPPING + RETURN POLICIES

RETURN/EXCHANGE POLICY

You have 14 days from the date of receipt to exchange your item. Returns for any reason other than receiving a defective or incorrect item will be at the customer's shipping expense. We only process exchanges and no refunds.

ORDERS CAN'T BE CANCELLED AFTER THEY HAVE BEEN PLACED.

Please contact us PRIOR to returning any items.

You can email shoplivsboutique@gmail.com answering the questions below.  

Please include:

1. NAME
2. ORDER NUMBER
4. REASON FOR RETURN

Please return items to: 

Liv's Boutique 148 Forest Lane South Blountville, TN 37617

Keep in mind:

Items that are returned must be in their original condition, original packaging unworn and unwashed with all tags to be eligible for store credit.

All returns must be received within 14 Business days of the date that we ship out your order.

Anything purchased as a sale item or at a 25% or more discount is a FINAL SALE and is not eligible for return.

Any shipping paid is non-refundable, unless there was a mistake on our end.

Please allow our team 5-7 business days to process your return once it is received.

 For any other questions, please email shoplivsboutique@gmail.com

SHIPPING POLICY

PROCESSING TIMES:

Once your order is successfully submitted, our shipping team work hard to get your order packed and ready to ship within one to two business days. Then, our favorite mail carriers pick it up and it should be in your hands in 4 to 5 additional business days!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact us for help in choosing the right shipping method to get it there on time! We do not ship on Sundays, or holidays.

TRACKING YOUR ORDER:

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. Once you receive your shipping confirmation email, you can click on the link within and track your package. Once you have received the shipping confirmation email, we cannot make changes to your shipping address.

If you have any more tracking questions, please contact us at shoplivsboutique@gmail.com

To ensure a quick reply, please be sure to include your order number and customer name in the email Subject.