SHIPPING + RETURN POLICIES
RETURN/EXCHANGE POLICY
We want you to love your purchase from Liv's Boutique! Please review our return policy carefully before placing your order.
We gladly offer store credit for all approved returns. At this time, refunds to the original payment method are not available.
Because orders are processed quickly, we are unable to cancel or modify orders once they have been placed.
Please contact us PRIOR to returning any items by emailing shoplivsboutique@gmail.com with the following information:
- Name
- Order Number
- Reason for Return
RETURN ELIGIBILITY
Returns must be initiated within 7 days of the delivery date.
Once your return request has been approved, items must be shipped back within 4 days. Returns shipped outside of this timeframe will be returned to the sender.
For local pickup orders, you must email us within 7 days of your order being marked as ready for pickup to request a return.
Please return items to:
Liv's Boutique
338 Golf Ridge Drive
Kingsport, TN 37664
RETURN CONDITIONS
Items must be returned in their original condition to be eligible for store credit:
• Unworn and unwashed
• Original tags attached
• Buttoned/zipped as originally received
• Folded appropriately
• Free of excessive human or animal hair
• Free of smoke or strong odors
• Free of makeup, deodorant, or other stains
DENIED RETURNS & RESTOCKING FEES
If returned items do not meet the above requirements, the return may be denied.
If an item is accepted but is not returned in its original condition, a $10 restocking fee will be deducted from the store credit issued.
If a return is denied due to damage or condition issues, the customer may purchase a shipping label to have the item returned to them.
FINAL SALE ITEMS
The following items are FINAL SALE and are not eligible for return or exchange:
• Any item purchased at a discount of 20% or more
• Accessories
• Shoes
DEFECTIVE ITEMS
If you receive a defective item, you must contact us within 2 days of delivery.
Please email shoplivsboutique@gmail.com and include photos clearly showing the defect.
Claims submitted after 2 days of delivery will not qualify for a return, replacement, or store credit.
IMPORTANT INFORMATION
Liv's Boutique is not responsible for damage caused by improper care, washing, wear, or handling after an item has been received.
We are not responsible for sizing issues. Please refer to product descriptions and size information before purchasing.
Please note that colors may vary slightly due to photography, lighting, and monitor settings. Pattern placement may also vary from item to item. These variations are not considered defects and do not qualify for a return based on defect claims.
Shipping charges are non-refundable unless a mistake was made on our end.